Customer Service on the Fly: Handling Difficult Clients and Coworkers in a Rebounding Economy

Are your clients stressed and taking it out on you and your team? How do you achieve excellent customer service when you are ready to scream? Do you handle stress well on the job?
Join motivational humorist Gail Hand for an interactive program and discussion about best practices to handle difficult customers, clients and peers with humor and creativity!
Presenter: Gail Hand, Insightful Women Speakers
Date: Thursday, March 10, 2011
Location: Xenium HR
Phone: 503-612-1555
Cost: $25 for clients, $50 for non-clients