Number of Employees: 32

Internal HR: No

Xenium Service: HR Integrated + Payroll

The Background

The KOR Physical Therapy / Athletic Wellness Center is a growing physical therapy and performance clinic. They provide physical therapy, massage, acupuncture, injury rehabilitation, and sport-specific programs at three state-of-the-art clinics in the greater Portland area.

The Employer Challenge

As a growing company with three locations and about 25 employees, the KOR was beginning to feel the need for HR support. “We often had situations come up with insurance, OFLA, 401k, and we didn’t know how to handle it. Each time we would go to our HR attorney, but you can only do that so many times,” Greve said.  “At a certain point it just made sense to bring in a partner who can make sure you’re following the rules properly.” The KOR needed a professional who could evaluate their current people practices and make recommendations that would best fit their business.

The Solution

The executive team was looking for an HR Business Partner who would fit seamlessly with their company culture. Greve admits that he was initially tentative about working with Xenium.  “After three months, though, we were all in,” said Greve. “The trust was built up quickly with Lacey and the wider Xenium team. We knew we could count on them,” said Greve.
Lacey Halpern, Senior HR Business Partner, worked closely with the KOR to step up their HR program. She started by working through the employee handbook to ensure the policies and programs were in line with company culture. She, along with the support of Kelli Woodworth, created job descriptions and refined the recruiting and onboarding process. Tana Thomson, Xenium’s VP of HR and certified compensation consultant, reworked the KOR’s compensation program to be competitive within the industry. Lacey worked closely with managers throughout the process—joining monthly management meetings and leading trainings on performance reviews and interviews.
As a company that truly understands how important culture is to a business, Xenium was the perfect partner to help the KOR translate their culture into HR practices. The positive growth of the company’s culture became a huge value add for the KOR. “With Xenium’s help, we created a better culture—we’re only as good as our people,” said Greve.

The KOR was successfully acquired by a large company in 2016 and attributed a large part of their success to having a well-established HR infrastructure in place.

By having these systems in place, it made the acquisition of the KOR more appealing for the prospective buyer.

Find the right level of support for your business.

Custom HR

We augment your team.

For businesses who want to continue using their existing payroll vendor, we create a custom package of HR services that provides expertise and support wherever it’s needed.

Here’s How it Works

1. Discovery

Share your concerns and get an expert evaluation of the steps needed to conquer your challenges with HR and payroll.

2. Implementation

Gain all of the guidance and support you need to conquer your HR challenges with proven, efficient systems and processes.

3. Growth

Earn the confidence, trust, and loyalty of your people and feel the positive impact on productivity as you focus on growing your business.

“When you are smaller, especially around 30 or 40 employees, you can’t really afford to hire a qualified full-time HR person. When you get into the black swan events – the random occurrences that lead to uncertainty – of employer liability, it’s unclear where potential lawsuits and responsibility exist, so that’s where having an outsourced HR company comes in really handy.”

– WET Labs